Last updated: 27 July 2025

Accessibility is a continuous and evolving practice. It is achieved through intentional, meaningful, and intersectional participation of people with lived experience of exclusion. Accessibility must be key to each stage of a product, place, policy or website development, from ideation through to delivery. Solutions must be designed with disabled people to prioritise both form and function. Meaningful and deliberate accessibility builds inclusion, equity, agency, innovation and pride.

When it comes to accessibility, and in this case, digital accessibility, we know that the work is never done, as many principles, tools, and workflows are ever-evolving. With that in mind, we commit to continuously review, update and improve the accessibility and usability of our website.

Standards and compliance

Tilting the Lens follows the web content accessibility guidelines  (WCAG), a universal set of standards created to make web content more accessible. We aim to be compliant with WCAG version 2.2, AA standard. Where it is possible at this time to meet AAA requirements, we have implemented solutions, however the entire site does not meet this standard.  

Following the introduction of the European Accessibility Act (EAA) in June 2025, we are committed, as a European business, to adhering to the legislation. As standards are introduced and harmonised, we will update our services and improve our website and communications. 

Our accessibility ambitions 

To ensure an enjoyable independent user experience, we focused our efforts on delivering a digital experience that meets the following requirements. 

  • Can be viewed on multiple devices as a responsive website
  • Can be navigated using a keyboard only
  • Can be magnified effectively up to 300%
  • HTML content can be translated to other languages
  • Compatible with commonly-used screen reader technologies
  • Images have alternative text, and also captions where possible
  • Images are not the only method of conveying essential information and there is an alternative format provided
  • Video and audio content has subtitles and transcripts available 

Non-compliant content

Parts of this website are not wholly accessible. 

For example:

  • Third-party integrations such as forms, and embedded content such as videos, may not be fully compliant as they are controlled by an external partner
  • Our archive of video content and some third party content may not have transcripts, but we are continuing to update these.
  • Our archive of documents are in PDF format and may not all be compliant with the highest level of PDF standards (PDF/UA). We are continuing to update these.
  • Some pages and digital documents are not written in plain English.

Ongoing work

We are committed to the following ongoing work on our website and other digital channels. 

  • Updating our accessibility statement page. 
  • Updating archive content such as videos, PDFs, and other resources.
  • Updating our internal content guidelines to ensure that new content on the website is accessible.
  • Regularly running automated and manual checks.
  • Working with assistive technology users to ensure digital accessibility.
  • Responding to feedback and queries regarding the user experience and content of our digital content. 
  • Examining our suppliers and technology partners and providing feedback to them on creating more accessible solutions. 

Reported Issues

  • Some screenreader users have reported that the filters and dropdown options are being read out incorrectly.

User testing and feedback

As a strategic accessibility consultancy, we are deliberate and intentional that what we create must and should model best practices in accessibility. We wanted this site to be a frictionless experience for as many visitors as possible, and this was only possible by our continuous and repeated process of designing with disabled people. Before the launch of this website in July 2025, we tested at multiple stages during the process – from the initial research and team workshops, through to design and development with disabled people from our research database. This shaped the direction and decision-making process in the design and development of the website. 

Research 

  • In the research phase, we conducted an audit of the old website and created a matrix and prioritisation for things to improve. We looked at external feedback and findings to create an outline for the website we were going to build. 
  • We did a series of workshops looking at content and information organisation so that we could speak about our work clearly and effectively. 

Design testing

In the design phase, we focused on user expectations and comfort. 

  • We looked at the language we were using, use of colour and fonts, key design elements like buttons, and expectations for using navigation. 
  • The first kind of testing we did was remote, unmoderated, and explorative. 
  • We followed this up with a selection of interviews where we were able to engage on more specific topics with the users.  

Development testing

In the development phase, we used a combination of automatic and manual testing: 

  • All templates on the website site were scanned with Axe DevTools and Silktide Accessibility Checker on Google Chrome. 
  • Manual testing was conducted using keyboard only navigation techniques, the VoiceOver screen reader on MacOS and iOS and Talkback on Android devices. This was conducted before the site was tested by disabled users.
  • We then carried out further testing with disabled users who engaged with remote, unmoderated, and explorative tests. We focused on their independent navigation through the site and accessing all of the content on the pages. This included many combinations of devices, browsers and assistive technology to gain robust insights.  

Following the launch of the website, we are organising a further external independent audit of the site.

Suppliers and alternative formats

As a small but growing organisation, we cannot guarantee all pages of our site are equally accessible, particularly those including or linking to third party content. 

Third party suppliers

We use a number of third party suppliers to manage our services. We have worked to make these interactions as accessible as possible, but some elements may be out of our control. Our current integrations are with:

  • Gravity Forms
  • Asana Forms
  • Mailchimp 

If you have issues with any of the forms on the website, or feedback on your experience, please contact us at accessibility@tiltingthelens.com.

Alternative formats

If you need any digital content from this website or from one of our other channels (Instagram, LinkedIn, YouTube, Newsletter), in an alternative format please contact us at accessibility@tiltingthelens.com. 

In your email, please include:

  • your name and email address,
  • the web address (URL) of the content,
  • the format you require, 
  • and if necessary, the assistive technology you are using. 

Feedback

As we continue to improve our services, we encourage you to share feedback. If you experience any difficulty in accessing the Tilting the Lens website, you can email us at accessibility@tiltingthelens.com.